You can review an adjustment that you booked through our platform if you stayed there or if you arrived at the property but didn ’ thymine actually stay there. To edit a review you ’ ve already submitted, please contact our Customer Service team .
We have people and automatize systems that specialise in detecting talk through one’s hat reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible .
Anyone else who spots something fishy can always report it to our Customer Service team, so our Fraud team can investigate.
ideally, we would publish every review we receive, whether positive or veto. however, we won ’ triiodothyronine expose any review that includes or refers to ( among other things ) :
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make surely reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they ’ ra 36 months old – or if the Accommodation has a change of possession .
An accommodation may choose to reply to a review .
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors ( what language a review is in, whether it ’ s equitable a denounce or contains comments as well, and so forth ). If you like, you can sort and/or filter them ( by clock time of year, revue grade, etc. ) .
We sometimes show external review scores from early long-familiar travel websites. We make it clear when we ’ ve done this.
Guidelines and standards for Reviews
These guidelines and standards target to keep the contented on Booking.com relevant and family-friendly without limiting saying of solid opinions. They are besides applicable careless of the opinion of the gloss .
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please wear ’ thymine include personal, political, ethical, or religious comment. Promotional content will be removed and issues concerning Booking.com ’ s services should be routed to our Customer Service or Accommodation Service teams .
Contributions should be appropriate for a global audience. Please debar using profanity or attempts to approximate profanity with creative spell, in any linguistic process. Comments and media that include ‘hate address ‘, prejudiced remarks, threats, sexually explicit remarks, ferocity, and the forwarding of illegal activeness are not permitted .
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rat of a rival by submitting a negative review will not be tolerated .
Respect the privacy of others. Booking.com will make an effort to obscure electronic mail addresses, telephone numbers, web site addresses, social media accounts, and exchangeable details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default option, reviews are sorted based on the date of the inspection and on extra criteria to display the most relevant reviews, including but not limited to : your language, reviews with textbook, and non-anonymous reviews. Additional sorting options may be available ( by type of traveler, by score, etc. ) .
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, dependability, and any imply warranties of merchantability, fitness for a particular purpose and non-infringement .